Are We a Good Fit?

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we urge you to contact our office first before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate or referring you to the most appropriate specialist and helping coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your child’s medical record.

To serve you and your child best, we also require that all patients to be up to date on well exams.

We make every effort to meet the needs of our patients, offering both routine well child visits and sick child visits.  We are open Monday-Friday 8:30-4:30pm.

For sick visits, please contact our office directly by portal to self schedule or call our office. 

For well-child visits, we will schedule your child's next well appointment at the time of the visit.  Please call our office if you need to reschedule. 

We value everyone's time equally. Please arrive 10 minutes before your appointment. 

While we understand that delays can happen, we may ask late arrivals to reschedule. 

Our practice strives to run on time, and missed appointments affect other patients. A fee may be charged for canceled or missed appointments if 24 hours notice is not given.

Please ensure we participate with your insurance plan. It is your responsibility to understand the limits and coverage of your health insurance policy. Please present your insurance cards at each visit and be prepared to pay any copays at the time of service.

While our billing staff can assist with insurance inquiries, it's best to contact your insurance company directly for specific coverage questions. We strive to avoid any billing surprises, but we must bill your health plan according to federal guidelines and the actual services rendered.

For more details, please review our Financial Policy.

Insurance copays and any balances are due at time of service.  For larger balances, we do offer payment plans.

Our Vaccine Policy follows the schedule outlined by the American Academy of Pediatrics.  We do not support alternative or delayed vaccine schedules.

If you need urgent assistance after hours, you may call our office to request the on-call pediatrician to discuss your concern by phone.  If you would like your child seen for a sick appointment after hours, please use our patient portal to review hours that are available.

For medical emergencies, please proceed to the nearest emergency room or call 911.

We strive to avoid overusing antibiotics by educating families on their proper use and following evidence-based guidelines to ensure responsible prescribing. Many cases are viral and do not require antibiotic treatment. Instead, Dr. Frazee will review alternative approaches and the importance of allowing the body to heal naturally when appropriate. 

Additionally, we do not routinely prescribe antibiotics over the phone, as we strongly believe it is not sound medical practice to do so without a proper assessment. Antibiotics are only prescribed when deemed necessary and appropriate after a thorough evaluation, prioritizing the well-being of our patients while avoiding the risks of antibiotic resistance and unnecessary side effects.

Our practice prides itself on efficiency through the use of technology. We strongly encourage all patients to use the patient portal, review our website, and effectively use automated reminders for appointments.